Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For sanitary reasons please try on swimwear over your underwear and that the following is met:

  • Unworn items must have hygiene sticker in place and all swing tags attached, and must be in perfect resale condition
  • Unworn items must be returned in original DarkDunes bag, only if you're not exchanging the products.

To start a return you can login to your customer account with your E-Mail on the top right corner next to the shopping cart symbol and start your return.  Otherwise you can contact us at darkdunes@darkdunesswim.com. And we will be happy to help you! Please note that returns will need to be sent to the following address: DarkDunes, Waldenbucher Str. 25, 71101 Schönaich, GERMANY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at darkdunes@darkdunesswim.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (please note that original shipping costs are non-refundable). Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at darkdunes@darkdunesswim.com.

Delivered Packages & Proof of Delivery
If your tracking status shows that your order has been successfully delivered by the carrier (including photo proof of delivery or GPS confirmation), but you claim to have not received the package, no cash/original payment refunds will be issued under any circumstances.

In these cases, to ensure you still receive your items, we offer you the choice between:

  1. A replacement of the ordered item(s) shipped with required signature confirmation.

  2. Store Credit for the full order amount.

Please note: Replacement items or future purchases made using this store credit are strictly non refundable to the original payment method. If a replacement or store credit item does not fit or is returned, it is only eligible for a size exchange or reissued store credit.